Vendor Dashboard

Vendor Dashboard gives you an overall summary of your store and activities. From this dashboard, you can easily manage your stores and also get quick insights. Besides that, it will provide suggestions on how to make your store more appealing to your customers.

You can find an overview of your store, page view, orders, earnings, reviews and products. There is also an announcement section. It displays all the latest notice or announcement from admin.

To withdraw money to your account, merchants must connect their stores to Stripe Connect.

Go to – Vendor Dashboard → Settings → Payment

You will see a new option called Stripe and a request to connect to Stripe.

Click on the blue colored button and you will be redirected to Stripe.com website.

(Vendor) Stripe Login or Signup

Login with your stripe account or sign up if you don’t have one.

After logging in, you will see the Marketplace is trying to connect to your Stripe account.

Click on the Connect my Stripe account button.

After confirmation, you will be redirected to your store Payment Settings page.

The Stripe Connect Option will state that it has been connected with Stripe. And you are done with setting up Stripe Connect to your store.

There is a disconnect button, which can be used to disconnect your account from this marketplace any time you want.

After you have connected your store to the Dari.Shop payment system, you need to specify the withdrawal method in the withdrawal settings.

Your store is now connected to your bank account, and money for items sold will come into your bank account.

Creating products as a vendor using Dari.Shop is super easy. After your vendor registered on your marketplace, they can easily create products and customize them from an intuitive dashboard.

So check out the documentation to know the process of creating products:-

Create a product from the Vendor dashboard

To create a product, navigate to the vendor dashboard. And then click on Products from the left menu. After that click on the Add New Products button from the top right corner.

You’ll get a new window where you will be able to create a new product giving all the details only.

Basic Details

The common information about a product are the title, price, description. Discount price is optional. You can even schedule discounts for a certain amount of time. You can enter a starting date and end date to apply automatic discounts to your product.

Create a new product.

In the upper right corner, select Create New Product. A new Create New Product window opens.

Select Category

By default, the category selection is the only one. There is a drop-down box to select a category. If you need to show items based on multiple factors or for searching or sorting, you can use tags.

You will see a pop-up where you need to select the categories,

You can also search for categories as well. Just type the category name in the search box, you will see the matching categories. 

Create Tags

Here using the Dari.Shop, vendors will be able to create new product tags from the vendor dashboard. 

Vendors click on Vendor Dashboard>Product>Add New Product. Under the Select Product Tags field, add a tag and Press Enter. The word or phrase will be added as a separate tag.

After you have provided all the required information, Click on the Create product button. It will create the product and redirect you to the product edit page, where you will be able to add more information about your product. If you want to create the product and add another one immediately, click on the Create & add new button.

After you have been redirected to the product edit page, there is an option to select a product type. You can select either a Simple or Variable product.

Selecting Product Type – Simple Product

These types of products are simple and have no variants. They are single and standalone products, which does not require any other information to define different variants.

Selecting Product Type – Variable Product

A variable product is a product that has different types of variants. For example, you might want to sell a dress which is available in 3 different colors and sizes. So this option will enable you to add those colors and sizes you need. You can add variations based on anything you like, perhaps material used or the stitching style.

To create a variation from the frontend, the vendor has to select This Product Has Multiple Options. Then some new fields will appear to input the variations. If you already created some variations from the backend, then you can select them from the dropdown on the top right and click Add Option. If you do not need all the attributes in your product, then you can remove or add more if you want.

Now if you need custom variations and attributes of your own, then you have to select Custom Attributes and then click Add Option. Then two blank fields will appear to input the variation name and attributes.

You can add as many variations and attributes as you want. When you are done, check the box Create variation using those attributes. The system will make all the combinations and will prompt you to add prices for those variations.

If you want to disable any variation, then you can uncheck the box on the left.

Quantity and variation picture adding function will not be available right away. You have to save the product once to get those options. Right after saving the product, the fields above will have a pencil icon on the right. Click on that to add more details to the variations.

Inventory and variants

This section holds a bit of complicated information. None of these fields are mandatory. If you do not need to add stock quantity and your is just a simple product, then you can totally skip this section.

But if you are creating a downloadable product or selling a dress or t-shirt, which has multiple sizes, then you should read this section carefully.

What is SKU?

SKU stands for Stock Keeping Unit. It should be a unique set of characters which will not match to any other product.

Enable Product Stock Management

Let’s say you have 10 pieces of the product and you don’t want to receive after orders are placed for 10 units. If you enable stock management and enter 10 in the quantity field, then after 10 units are ordered, this product will show a message that all the quantities are sold and there is no stock.

But, you might want to take some pre-orders before your next batch comes up. So you can Allow Back Order to let the customers place orders even if the product is out of stock.

Other Options

Visibility: The visibility option defines the privacy of the product. By default “Catalog and Search” is selected. But if you want the product to only appear on category listing page, search results or want to list as a hidden product, then you can select the option respectively.

If you select any other option than Catalog and Search then the product will not appear on the site other than the store page.

Purchase Note: If you want the customer to receive a custom message right after purchasing the product, you can paste that in the box.

Reviews: If the vendor does not want to receive reviews for the product from the customers, he can turn it on or off.

2 Filter Options for Product Listing Page

Now you can filter the products on your product listing page according to the product type. Just select the product type and click on Filter. You will see the filtered products on the list.

Also, you can filter the products based on their inventory. You will get two options

Product Bulk Edit for Vendors

Just like the admin, vendors can now edit the products in a bulk from the vendor dashboard. Vendors need to go to Vendor Dashboard–> Products. There they need to choose multiple products to edit. Then click on the Apply button,

Now, vendors can update/add product categories, change the product status to Draft, and new Tags. Also, they can update product price, sale, weight, shipping class, visibility, change stock status, etc. Click on the Update button to finish.

After finishing the update, they will be able to see the changes in the Product list.

If they click on the quick edit option, they will be able to see the new categories and tags added.

Dari.Shop gives vendors’ easy navigation to manage orders. This way vendors will get a notification while the seller makes any sales, they can list orders, order-status, keep a note, and a lot more stuff.

So this documentation will give you a step by step guide on Vendor order management:-

Here is the quick navigation that you will learn:-

• Order Notification
• Listing
• Status
• Note
• General Settings
• Order details download permission
• Shipment tracking

Order Notification

Seller will get mail notification in every order of his product. He would get a no-reply message from the Dari.Shop system instantly after an order.

Order Listing

The order page displays the order detail in the list. This page shows order number, order total amount, earned amount, order status, customer details, order date and order action. you could view order farther details manage order status and delete order from order action.

You can filter the orders by Date. Besides that, you can also export the order list.

Order Status

The seller could view and process order status from the order listing. He could complete the order from the action.

How to change the order status

Select edit.

From the drop-down list select the desired value

and then activate the new order status

Order Note

The seller could add a note to an order and set the note for customer of private. For customer note, the customer will get an e-mail notification for every note added. And for the private note the only the seller will get the e-mail notification.

General Details

In this section, you will be able to view the order status, order date, earning amount from a specific order, customer id, email, phone number, customer IP etc.

Shipment Tracking

You can track the shipment of the product that you are selling. Navigate to your Seller Dashboard → Orders → Click on the order you want to add shipment tracking. At the bottom of the Order, you will find a button titled ‘Tracking Number’.

The order details will be updated and a new order note will be added containing the tracking details.

That’s all about vendor orders in Dari.Shop. 

Dari.Shop Marketplace has a built-in feature to activate bulk discount that will be applicable store-wide. This means a vendor can easily enable discount options for his customer which will be activated when they buy a specific amount.

How to Activate Bulk Discount

Navigate to Seller Dashboard → Settings → Store

Now, enter the minimum amount that will give customers a percentage discount for any product.

For this, suppose a minimum order of €25 will give 10% discount on the total amount. Then, the adding a product that is equal or more than €25 amount to the cart will provide the following discount.

In this order of €45, a 10% discount is given to the customer as he has added a product that is equal to or more than €25 to his cart. When he buys the product, he will get this storewide or bulk discount.

The vendors can refund to their customers without the manual intervention of the Admin. Here’s how the vendor can do it:

Suppose a vendor has the following order that he or she wants to refund.

After selecting the order the vendor will get the “Request Refund” option:

After clicking on the “Request Refund” button you will get the option to enter the amount you want to refund. Here for example the vendor has input 25 eur.

After entering the amount, the vendor just needs to click on the “Submit Refund Request” button to move onward.

Next, the vendor will get a pop-up alert mentioning the fact that he or she is refunding. Clicking on the ‘Ok‘ button will finish the refund process. Otherwise he or she can select the ‘Cancel’ button to decline the process.

Upon clicking the ‘Ok‘ button he or she will get another success pop-up regarding the completion of the process. 

Here is how the vendor can see the refunded amount from the order:

The vendor can get the list view of the refunded order by going to the Vendor Dashboard → Orders.

How Do You Block Accidental Requests for the Same Refund?

We only allow one refund request per order at a time. This way, even if you lose internet connection while making a request or something else happens or you forgot about that you made the request already, you will not be able to make a new one until the admin has accepted or rejected or deleted the first one.

Using Dari.Shop coupons could be a great way to attract new customers for any particular occasion on your online shop. Suppose, you want to give our customers an offer or discount, so Dari.Shop coupon feature will easily help you to create coupons within your online shop.

So in this documentation, you’ll learn how to create & manage coupons easily.

How to Create Coupons

To create a new coupon for your store, navigate to Vendor Dashboard->Coupons. Then click on Add New Coupon.

Next, fill the fields with all the details and then Add New Coupon.

Essential fields at a glance:

• Coupon Title: Add the name you want to give your coupon.
• Description: In this field, you can add what the coupon is about.
• Discount Type: This drop-down lets vendors select between a percentage and a fixed amount for your discount.
• Amount: Add the discount amount (percentage/fixed) here.
• Email Restrictions: Choose to limit the coupon to certain emails if you like. If you insert an email then only customers with that email would be able to use the coupon.
• Usage Limit: Add the number here if you want to restrict coupon usage to a certain amount.
• Expire Date: If you would like for the coupon to remain usable only up to a certain time, select the expiry date from here.
• Exclude Sale Items: Vendors can select this checkbox if they want to opt-out sale items from the coupon offer.
• Minimum Amount: Select the minimum amount an order should be for a customer to apply for the coupon.
• Product: Vendors can select one, multiple, or all products they are selling at their respective stores.
• Apply for New Products: if you check this box then when a customer applies this coupon for a new product then the customer will get discount accoding to that coupon.
• Exclude products: Vendors can also exclude the coupon from applying to a particular product or multiple products.
• Show on store: Select this checkbox to display the coupon code on your storefront.

Product (Fixed Amount) Discount

Fixed Amount Discount coupon means when a customer uses the coupon s/he will get a fixed amount discount mentioned on the coupon. Whatever the total order amount is s/he will get the same amount discount.

To use this option, select Product Discount from Discount Type drop-down.

This will also show when you view all your coupons from the Vendor Dashboard as Fixed Amount under Coupon Type.

Show Coupon on StoreFront

You can show the coupon on store front by checking the last option on add coupon page.

This is how the coupon will display from your store frontend:

Using Dari.Shop introduces the vendor review features where vendors can easily collect customer reviews on their online shop. Also, they can perform certain things below:

• Approve or disapprove reviews
• Mark or count a review as spam
• Send a review to the trash whenever they want

Overview

To find review, vendors will need to navigate to the Vendor Dashboard > Review page.

Important Note:

Vendors can no longer edit customer reviews but the admins can still edit or delete them by selecting the vendor’s product.

Mark as Spam

If the seller doesn’t want to show any review then he could mark those review as spam by checking the review and selecting it as “Mark Spam” from the select box.

Trash Reviews

If the vendor wants to delete or make trash any review then he could mark those review as Trash by checking the review and selecting the “Mark Trash” option from the select box.

Un-approve Reviews

If the vendor wants to disapprove any review then he has to just click the “Un-approve” option after hovering that review.

That’s all about the review option of the vendor dashboard.

 “Stripe Connect” funds withdrawal. 

The seller will need to select the “Stripe Connect” withdrawal method from the drop-down list on the withdrawal page.

Minimum Limit

Seller must have minimum limit to make a withdraw request. Dari.Shop owner will set the minimum balance for seller to make a withdrawal request. Seller will get email notification.

Withdraw Approve Notification

Seller will get e-mail notification when his withdraw request gets approved by the admin.

Dari.Shop vendor dashboard includes a user-friendly report feature where vendors can immediately get an overview of their total expenditure. Also, it will help them to prepare product sales reports in an organized way.

So let’s see what Dari.Shop vendor report feature includes one by one:-

Report includes five major parts:

• Overview
• Sales by day
• Top Selling
• Top Earning
• Statement

Overview

Sales Overview shows on the report page. On the top of the report, there are some options by which seller could view his sales report total overview, by day overview, top sale product reports and top earner product reports.

Sales by Day

The seller could view his one day order in this option. The report shows one day total selling total, the average, the total number of order, total purchased product number, coupon details, and one-day sales graph.

Top Selling Products

In the option,top seller a seller could view his top-selling products and its total sale number with selling ratio graph line.

Top Earning Products

The seller could view his top selling products total selling amount in the option,top earner. The option could view manually by date.

Statement

The statement will show up your transactions analyzing their debit-credit aspects. It will also demonstrate the transaction date, transaction id, Type, and Balance, or those transactions.

That’s it!

This funkcion gives the sellers  a unique opportunity to appoint an unlimited number of personnel or staff to manage their individual stores

Sellers/vendors can create as many staff as they like. Vendors can also manage individual permissions of each staff in a variety of ways directly from their dashboard.

Now configure the permissions you want to give to your new employee.

This module enabled the option for customers to follow the vendors whose products they like and want to stay updated with.

They can follow multiple vendors according to their interests. And the customers will get updates and emails about vendors newly added products.

Let’s see how it works.

Vendor View

When vendors activate this module, in the frontend dashboard of a vendor, an option of “Followers” will show automatically.

Customer View

Now your marketplace customers can follow the vendors going to Vendors page when they log in.

To get to the vendor store list page, a customer will have to navigate through Customer Dashboard → Vendors. Clicking on it will let the customer enter the vendor store list page. 

From here the customer will get to view the list of all the active vendor store where they will see a new Follow button under each store in the vendor listing page.

Now any customer can simply click on the Follow button to follow any particular or all vendor store from here.

The customer can also follow a specific store by visiting a vendor store separately. For that, they would simply need to click on Visit Store tab and then click on Follow.

To check the list of stores monitored by vendors, the client needs to log in to their account and go through Client Control Panel→My Account→Vendors. Clicking on the Sledujem Obchody tab will take the customer to the list of stores they are following, as shown below.

Vendor View After Getting Follower

Now when a customer follows a specific vendor from your marketplace it will automatically show in the “Follower” section of frontend dashboard for that vendor.

To get to the Follower tab to view the details of the followed customer, the vendor would need to navigate through the My Account→Vendor Dashboard→Follower.

Vendors will be able to see the name and the time when that customer has followed them.

Seller View in Frontend

After successfully publishing the announcement, your assigned sellers will be able to see the announcement on their dashboard page. 

Each of the notification titles is clickable. Clicking on the announcement title will take the seller to the details of the announcement. The seller can also click on the “See All” link to see all the announcement altogether on a page.

Configuration

The configuration is for vendors themselves. The vendors need to enable this feature from their vendor store settings page.

Instruction For Vendors

To allow a vendor’s customers to send product-related queries and issues, the vendor needs to enable the support button display on his store page.

1. To do this, navigate to Vendor Dashboard → Settings → Store.

At the very bottom of the page, you will get two new fields:

• Enable Support: You need to check the box for using store support feature.
• Support Button Text: You can modify the store support button text from here.

After configuring, click on the Update Settings button.

2. When the admin enables Store Support module, a Support menu will also appear in the vendor’s dashboard.

To view this, go to Vendor Dashboard→Support.

3. After clicking on the Support menu, vendors will get to:

• View all their tickets under All Tickets.
• Filter them by Open Tickets and Closed Tickets.
• View Status and Title of each ticket, Customer’s name, Date when the ticket was created and also the Topic/order number.
• Close or Re-open a ticket directly from the Actions column with or without responding to the ticket. This action can be done from all 3 tabs – All Tickets, Open Tickets, and Close Ticket

4. To respond to a customer’s ticket, just click on  the Topic or Title. This will open up a new page.

From here you [the vendor] can write your reply to your client in the given box.

You can also change the status of the ticket using the drop-down.

5. Vendors can add as many replies as they want. And customers can also reply to vendor’s responses.

After adding a reply, vendors can view the entire conversation, add more replies, or choose to close the ticket if they want.

Usage: Customer

Open a New Support Topic

To open a new support topic, customers have to navigate to their vendor store page.

First, customers need to log in to their account.

Now, visit your vendor’s store page from whom you have purchased. You will notice a Get Support button on the right side, below the name, description and banner image of the vendor.

Shown below:

After clicking Get Support, a pop up form will appear where you will be able to insert your issue or query.

This pop up form will ask you to enter a subject, select order number using the drop-down, and type your message. 

View Your Existing Tickets

After installing this module, the customers and the sellers, both will be able to see a new menu option on their my-account page. This button is to view the existing support tickets.

Notifications

If a customer creates a new support topic, then the seller will receive a notification email stating that he has to reply to a support topic containing the link to reply.

Similarly, when a seller replies to a topic, the customer will also get a notification email stating that he has got a reply and will contain a link to view that topic.

In the vendor dashboard settings, vendor can easily customize his/her store. And vendors can setup online store based on his/her settings.

So lets see the options that vendor will get in the vendor dashboard settings:-

What is a store?

Store is the place where vendors will showcase all his products in an interactive design. From the store a customer will get vendor’s product, contact information, store location, and all other information in one view. Vendors will see the page by navigating to Vendor Dashboard → Visit Your Store .

Store Settings

Store banner will represent vendor products concept by one big image. Vendor could use a good visual interactive image to grab the attention of customer. Vendor will set the image from Vendor Dashboard→Settings→Store page.

For better contact between vendor and customer store settings has contact information insert form combined of phone number, email address, physical location information and biography.

vendors schedule opening and closing hours for their online stores.

This feature is available in Vendor Dashboard→Settings→Store.

Scroll down to find the widget for Store Opening-Closing Time.

For each day of the week, select from the drop-down Open or Close. If Open, select the duration from the numeric fields.

Click on Update Settings.

vendors can write about them in the Biography option.

Payment settings
In order to get money to the merchant’s account, the store must be connected to the Stripe payment system. To do that, choose the Stripe connection method and you will be taken to the Stripe connection page. After filling in all the data your store will be connected to Dari.Shop Marketplace and you’ll be able to receive money for the sold items.